Refund Policy

Last updated: July 8, 2026

Overview

Because Idea-to-Epic delivers AI compute the moment credits are spent, we treat payments as consumable digital services. This page explains the exact conditions under which we issue refunds.

Credit packs (one-time purchases)

Unused packs: Full refund within 14 days of purchase if no credits from the pack have been consumed.
Partially used packs: Not refundable. Once you start spending credits from a pack, we've already paid for the AI compute on your behalf.
Failed generations: If a generation fails due to a bug on our end, the credits are automatically restored to your balance. No refund request needed.

Subscriptions

First payment: Full refund within 7 days of the initial charge, if you have consumed 20 or fewer credits from your monthly allotment.
Renewals: Renewal payments are non-refundable. Cancel anytime from your account page — cancellation stops future renewals immediately and you keep access through the end of the current period.
Downgrades / upgrades: Effective at the next renewal. Prorated refunds are not issued for mid-cycle plan changes.

Not eligible for refund

Consumed credits, including credits used to generate content you don't like.
Expired credits (credits expire 12 months after purchase).
Accounts suspended or terminated for violating our Terms of Service.

How to request a refund

Email support@ideatoepic.live from the address on your account with:

The email associated with your account.
The date and last-4 of the card, or the Stripe receipt number.
A short reason for the request.

We respond within 3 business days. Approved refunds are returned to the original payment method and typically settle in 5–10 business days depending on your bank.

Chargebacks

If you have a billing concern, please contact us first — we resolve most issues within a day. Filing a chargeback without contacting us may result in your account being suspended.

Statutory rights

Nothing in this policy limits any non-waivable consumer rights you may have under the laws of your country of residence.